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Welcome to our e-store where you can find the collection of "Lulu by Liana K. "
By using our e-store you automatically accept the terms of our website. Read the terms carefully and don’t hesitate to contact us if you have any questions.
Purchasing our products or services, you could be asked to provide your personal information. More specifically, you have to provide your name, phone number, email address or other information. Certain information may be required such as your billing details in order to confirm that you are the same person according to the information you have provided. We do not disclose, transfer or sell personal information that you may give us to third parties unless we are requested to do so by a law enforcement agency (e.g. court).
SECURITY OF WEBSITE
We operate Secure Socket Layer (SSL) technology to protect your privacy and security. When SSL is activate, a white locker appears on the left of url https://www.lulubylianak.com/which you can click and find further information about the digital certificate SSL. You will notice that url begins with "https” instead of "http", which means that you have safe access.
Your orders are transferred to our distribution center in Athens. The currency of prices and invoices is euro and includes the official Greek VAT (Value Added Tax).
All the orders are subject to the acceptance and availability of "Lulu by Liana K. "
The items in shopping cart are not reserved and may be purchased by other customers until payment process has been completed.
There is also the possibility that the final quality control before the shipping will prevent us from sending a product that does not meet the quality standards of our company.
In that case, the customer shall be immediately informed and delay on delivery of the products may occur.
"Lulu by Liana K." creates unique handmade products designed by Liana Kathreptidou.
Handmade handbags, made in the traditional way (crochet), may slightly vary in size.
When a product is under process, the sign "SHORTLY AVAILABLE" appears below the item. In this case, you can pre-purchase the product by contacting us in order to receive it as soon as it is available.
Your pre-buy rights are the same as for any other purchase.
Alternatively, you may simply enter your e-mail in the field "INFORM ME WHEN AVAILABLE" in order to be notified by e-mail about the arrival of the items you are interested in.
You must be aware that in some cases, products in particularly high demand may be exhausted twice until you receive our e-mail.
Some products may only be available upon request, which means they are manufactured for you based on your order. In this case, the product will have the sign "ON REQUEST".
Special orders are not canceled and are not refunded (except for a defective product) and the cash on delivery is not valid as payment method.
CANCELLATION OR CHANGE OF ORDER
In case you wish to cancel or change your order or your address of your payment method, send us an e-mail firstname.lastname@example.org
This option is available until you are notified by e-mail for your order. After this step we don’t accept any cancellation or change of your order.
We accept only the following payment methods:
1. CREDIT OR DEBIT CARD
All payments made using the card are processed through the electronic payment platform of "Alpha e-commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
Alpha Bank does not process or save any credit card information.
We accept Visa, Mastercard, Maestro, American Express, Diners and Masterpass.
"Lulu by Liana K." accepts payments through PayPal accounts and reserves the right to send shipments only to the address confirmed by the registered Paypal account.
3. CASH ON DELIVERY
The payment of cash on delivery is free and available only in Greece.
The payment must be made to the driver at the time of delivery. Make sure that someone will be at your place between 9:00 and 17:00 to sign and pay for the package.
4. WIRE TRANSFER
Payments by wire transfer are accepted in the following bank account:
LULU ALPHA BANK
Bank account : IBAN.GR20 0140 1530 1530 0200 2011 763
NAME: ELENI KATHREPTIDOU
Alternatively, you can send your confirmation of payment by email: email@example.com immediate processing of your order.Please indicate your order number on your payment to avoid delays. Moreover, note that your order will be processed once your payment is confirmed. This procedure may take up to 2 business days, depending on the bank's process.
The amount paid to the account of "Lulu by Liana K." should correspond to the exact price of your order. Any bank charges should be covered by the customer.
CONDITIONS OF SHIPMENT
All shipments over 50 euros within Greece are free of charge.
For orders of less than 50 euros, transportation cost is 8 euros (free cash on delivery).
We do not deliver to P.O. Boxes.
2-5 business days
3-6 business days
USA, Canada & Mexico
3-6 business days
3-6 business days
If you place an order on Friday night, Saturday or Sunday, it will shipped from Monday to 5 business days. Non-business days are Saturday, Sunday and official Greek holidays. The expected time of delivery is indicative counting from the date of shipment.
"Lulu by Liana K." is not responsible for any delays in deliveries caused by weather, international customs issues or any other circumstances beyond its control.
If a product becomes defective we accept returns within 12 days from the receipt date at our own cost.
Then, you can order a new item from our e-shop.
To accept the item, you should send it in good condition in its package.
We do not accept items that have been made upon request and items with the sign ‘’NOT RETURNED’’ in their description
The "Lulu by Liana K." has the right to refuse returns that are not authorized and / or not sent in accordance with the return terms mentioned in detail and the instructions accompanying each order. In the case of unauthorized or non-approved returns, the products will be sent to the address provided to the initial order.
RETURN OF PRODUCT
USA, Canada & Mexico
45 € *
45 € *
To return an item, fill out the form and write down the reason you want to return your item, follow the instructions below and make sure we receive your returned item within 14 days from the receipt date.